Frequently Asked Questions

Don’t Know Where to Start? Here’s a Suggested List

What’s our return policy?

Our cellular shades are custom-built by hand, therefore we cannot accept any returns.  All sales are final. If you are unsure about measuring, we have you covered with our Measuring Safeguard. This Safeguard is a way of protecting yourself in case you make any measuring mistakes. We always encourage our customers to double check their measurements as errors do happen. It’s also important to read through your order carefully before you place it.

What happens if I receive damaged merchandise?

If you receive an order with goods that appear to be damaged due to an error on our end, we will replace your order as long as you contact us within 5 business days of the date you received this order. Damaged orders outside of this time frame are subject to the discretion of the CellularWindowShades.com team.

What happens if I need to change my order?

All of our orders begin the production process the day it is ordered. If you wish to change your order after it is placed, please contact us ASAP. We will do our very best to change your order as quickly as we can, but sometimes orders cannot be cancelled or changed once the order begins the production process.

Free samples?

Here at CellularWindowShades.com, we offer our customers free fabric samples so that you can appreciate the beauty of our colors and the quality of fabric before you order. To get your free samples, simply visit our free samples page.

Color accuracy:

While we do our best to portray our colors accurately, colors will vary. Many colors and textures cannot be displayed properly on computer monitors. This is why we advise our customers to order free samples before they place their order. 

What’s the production time?

We do our best to fill orders as soon as we can! Because our shades are crafted by hand, the estimated production time for our standard cellular shades is typically 5-7 days. If your order is particularly large or complex, it could take an excess of one week. Quick ship fabrics ship in just two days!

Sales tax?

We collect 6% sales tax for orders (including shipping costs) shipping to Vermont. We will collect an additional 1% sales tax based on what town you are in. If this additional tax doesn’t show on your order, we will add it to your credit card charge. We do not charge sales tax for any other states.

Payment?

All of our cellular shades are custom made. Before we make your shade, we must have payment. We accept MasterCard, Visa, Discover and PayPal. Our shopping cart is secure and all data that is transferred is encrypted. If you would prefer to order via phone, you can do so. Any orders that are taken on the phone require written verification from you before we process this order. This can be done through e-mail, snail mail or FAX.

Can I wash my shades?

You sure can! Our cellular shades are not only beautiful, but they are designed for durability and easy cleaning. Our fabrics repel dust and are inherently anti-static; they sometimes will require feather dusting and vacuuming to keep the colors bright.  Light filtering fabric can be submerged.  For more information, visit our how to clean shades page.