Frequently Asked Questions...Lifetime WarrantyWe custom make each shade right here in our Vermont Factory to your exact
specifications. All our shades are covered by a limited Lifetime Warranty. Check out the details of the Symphony warranty. It covers defects in materials or workmanship for as long as you own the product provided it is measured and installed correctly.
Each shade is manufactured to
provide a lifetime of low maintenance service to you. If you need warranty service please e-mail us or call us TOLL FREE at 1-877-966-3678 and we will arrange for a repair or replacement as soon as possible. Warranty Claim Shipping
Although the Symphony Limited Life Warranty by Comfortex excludes shipping and installation costs, we use such high quality components and produce such exceptionally consistent quality that we are able to pay for ground shipping both directions on all warranty work during the first year you own your shades. If you want quicker turnaround, just specify "next day" or "second day" air on your e-mail, and authorize
us to charge the cost to your credit card. Your repair will be handled the same day we receive it. ServiceAlthough we are committed to the lowest prices anywhere, we have built our company on service. Please e-mail your questions to us (service@CellularWindowShades.com).
If you'd like to call us, were open Monday through Friday, 9 am to 5 PM (Vermont time which is Eastern Standard Time). You will get to talk to a real live person! If you'd like to use good old snail mail, write us at CellularWindowShades.com, 4 Laurette Drive, Essex Jct., VT 05452. Free SamplesWe cheerfully offer free samples so you can appreciate the beauty of our colors as well as the weight of our fabrics. Our fabric is the highest available quality which means your shades will look better, last longer and provide greater energy efficiency. Just fill out the samples form and we will ship them to you no charge.
We also offer a small working shade model, price refundable (minus shipping cost) upon return of the model. Customers find this particularly helpful when evaluating window coverings for the whole house. You can specify light filtering or room darkening. Color Accuracy Although we do our best to portray colors accurately, actual colors will vary. Many colors and subtle textures cannot always be shown on computer monitors, and computer monitors vary. Since all products are custom-made for you, and cannot be returned, if an exact color match is required, then please request free samples before placing your order. Remember also that dye lots may vary slightly between the sample swatch and the product you receive. Privacy PolicyAny information you give
us, stays with us. We respect your privacy and do not rent or trade your name, address, e-mail address, phone number with anyone. You can rest assured that all information you provide is kept strictly confidential. ShippingMost orders are shipped via UPS.
(We only ship to locations in the United States. Alaska and Hawaii are shipped via Air.) Shipping prices are determined by method of shipping (ground, 2nd Day Air or Next Day Air) and the number of shades. Packaging and handling costs are included. Shipping becomes significantly less per shade, the more shades ordered. E-mail us regarding shipments outside the USA. Each shade is custom-made
to your measurements and color choices. When your order is shipped we will send you an email with the UPS tracking information. Best Price GuaranteeIf you find a lower price including freight, e-mail or fax us the details where you found the lower price. We will verify the lower price and pay you the difference. For
example, if you paid CellularWindowShades.com $100 for a shade, and found another retailer selling the same shade for $95, we will pay you $5 plus 10% ($1.00) for a total of $6.00. Now you can purchase your shades from CellularWindowShades.com with the assurance that you have the absolute lowest price on Symphony Shades! Returns and ExchangesWe custom manufacture each shade to your exact measurements. Since each shade is individually crafted, they are not returnable for any reason except warranty repair. Because of the quick turn around time we offer, there are no cancellations. To avoid problems please follow the ordering instructions and measure carefully. Sales TaxWe collect 6% sales tax for orders shipped to Vermont. We collect an additional 1% sales tax for orders shipped to Burlington, South Burlington, Williston, Dover, Manchester and Stratton, Vermont. If this additional tax may not show on your order, we will add it to your credit card charge. If you have a question about this
please call.
We do not charge sales tax for any other states. PaymentAll our shades are custom made, so we must have payment before we make a shade.
We accept Master Card, Visa and Discover. All checks are accepted, but must be cleared by your bank before we will fabricate your shades. If you want to pay by check, we suggest that you use a cashier's check or a certified check. Our shopping cart server is secure and we never send your credit card number via e-mail. However, if you would prefer, you can fax your order to us TOLL FREE at 1-877-366-3678, or mail it to CellularWindowShades.com, 4 Laurette Drive, Essex Jct., VT 05452.
| 
