Frequently Asked Questions

Don’t Know Where to Start? Here’s a Suggested List

What’s our return policy?

Our cellular shades are custom-built by hand, therefore we cannot accept any returns.  All sales are final. If you are unsure about measuring, we have you covered with our Measuring Safeguard. This Safeguard is a way of protecting yourself in case you make any measuring mistakes. We always encourage our customers to double check their measurements as errors do happen. It’s also important to read through your order carefully before you place it.

What happens if I receive damaged merchandise?

If you receive an order with goods that appear to be damaged due to an error on our end, we will replace your order as long as you contact us within 5 business days of the date you received this order. Damaged orders outside of this time frame are subject to the discretion of the team.

What happens if I need to change my order?

All of our orders begin the production process the day they are ordered. If you wish to change your order after it is placed, please contact us ASAP. We will do our very best to change your order as quickly as we can, but sometimes orders cannot be cancelled or changed once the order begins the production process.

Free samples?

Here at, we offer our customers free fabric samples so that you can appreciate the beauty of our colors and the quality of fabric before you order. To get your free samples, simply visit our free samples page.

Color accuracy:

While we do our best to portray our colors accurately, colors will vary. Many colors and textures cannot be displayed properly on computer monitors. This is why we advise our customers to order free samples before they place their order. 

What’s the production time?

Because our shades are crafted by hand, the estimated production time for a standard cellular shade order is typically 10-15 business days. If your order is particularly large or complex, it could take a little longer.

Sales tax?

We collect sales tax for orders delivered to Vermont or New York. If the sales tax doesn’t show on your order, we will contact you and process the sales tax separately.


All of our cellular shades are custom made. Before we make your shade, we must have payment. We accept MasterCard, Visa, Discover and PayPal. Our shopping cart is secure and all data that is transferred is encrypted. If you would prefer to order via phone, you can do so. Any orders that are taken on the phone require written verification from you before we process this order. This can be done through e-mail, snail mail or FAX.

Can I wash my shades?

You sure can! Our cellular shades are not only beautiful, but they are designed for durability and easy cleaning. Although our fabrics repel dust and are inherently anti-static, they might sometimes require feather dusting or vacuuming to keep the colors bright.  Light filtering shades can be fully submerged in water to be washed. Blackout shades can be spot-treated.  For more information, visit our how to clean shades page.

Virtual Online Meeting

Free Consultation, Measure & Install Help

We're here to guide you every step of the way to finding the perfect fit for your home & style. We eliminate the guesswork when buying cellular shades online. We help you find which cellular shade right for you. During the online consultation or estimate, we help determine the best window treatments for your needs and budget. We encourage you to take advantage of our experience, knowledge, opinions & ask questions.

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