Return Policy


Return Policy

What’s our return policy?

Our cellular shades are custom-built by hand, therefore we cannot accept any returns. All sales are final. If you are unsure about measuring, we have you covered with our Measuring Safeguard. This Safeguard is a way of protecting yourself in case you make any measuring mistakes. We always encourage our customers to double check their measurements as errors do happen. It’s also important to read through your order carefully before you place it.

What happens if I receive damaged merchandise?

If you receive an order with goods that appear to be damaged due to an error on our end, we will replace your order as long as you contact us within 5 business days of the date you received this order. Damaged orders outside of this time frame are subject to the discretion of the team.

What happens if I need to change my order?

All of our orders begin the production process the day it is ordered. If you wish to change your order after it is placed, please contact us ASAP. We will do our very best to change your order as quickly as we can, but sometimes orders cannot be cancelled or changed once the order begins the production process.

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